Annual Support Programme


Products of MOBITEK has a 12 month period of hardware warranty and customer support service. Once the period ends, there will be neither t warranty nor customer support service. Annual Support Programme is to extend the period for another 12 months.


 

Benefits

  1. Extending the warranty period for another 12 months;
  2. Extending the support SDK (SMS Gateway Development Kit, SMS Engine — Enterprise Edition) for another 12 months;
  3. Free upgrade of SDK;
  4. For MOBITEK S80 Modem only, during the annual support programme if the modem encounters any hardware failure, then a back-up unit shall be provided on self-collect basis.

FAQ on Annual Support Programme, Read More »


 

Terms and Conditions

Please request for the terms and conditions via e-mail.


 

Terms and Conditions of Free Upgrade and Lost USB Thumb Drive

  1. Please write to support2010@mobitek.com.my to request for an upgrade or if you have lost the any USB thumb drive.
  2. For upgrade, a download link will be send to you within 7 working days.
  3. For lost USB thumb drive, we will provide a download link.
  4. Due to the different model, and different firmware of SMS modem, not all SMS modems are able to support the new version of SMS Gateway Development Kit. If this is the case, then you are entitled to purchase a new modem with a discount. And the discount can only be used for one time only.